How the setup works, and where it stops for you.
Sidekick sets up Claude, ChatGPT or Copilot to carry the work you repeat. This page shows what that setup is made of, who decides what, and what your IT provider approves.
Checking this for IT? Start with what your IT provider approves.
- It readsEmailCalendarFilesCRMTeams and chatForms
- It draftsIn your Claude, ChatGPT or Copilot account, following the named procedure for the job.
- It stopsAnything sent, paid, published, priced or legal waits for you.
- You checkChecked work comes back for review. Your corrections are saved for next time.
Four parts, set up around your work.
We set up what the AI needs to know, the steps it follows, and the points where it stops and asks you.
- What it knows
- The background on your work, your rules, and what never goes in.
- Named procedures
- The steps for each job, each with a name you can call yourself.
- Connections
- Email, calendar, files and CRM, read-only where possible.
- Stop points
- The places where it stops and asks you.
Anything sent, paid, published, priced or legal always waits for you.
Everything else, you choose how much each job does without asking you. Every job is set at one of three levels.
It acts alone.
Small, provable steps. Example: an item closes when a sent email proves it is done.
It acts, then tells you.
Your weekly list of open items says what it did. You can reverse it with one reply.
It prepares. You approve.
It prepares the exact action. You send it, change it or bin it.
What your IT provider approves.
Your IT provider usually approves the licences, the connections to email and files, and the sharing settings. We speak with them directly or send a checklist, whichever you prefer.
Accounts
Microsoft Copilot, ChatGPT or Claude, chosen for your work and security needs, in business accounts your company owns.
What each connection can read
Set out in writing before setup: which systems and data each connection reaches, and its permissions. We start read-only where possible.
Who grants access
Your IT provider approves, narrows or declines each connection before it is set up. Chase never logs in to your systems or asks for passwords.
Where Sidekick keeps files
Sidekick’s own working files are kept in Google’s cloud and GitHub, both behind two-factor sign-in. Only Chase has access.
- Written rules for what never goes in, approved by you
- Business versions of ChatGPT, Claude and Copilot do not train on your files by default
- Client files only if you ask, case by case
- Professional liability and cyber insurance
How it keeps working, and where it stops short.
Open what you need. The technical detail is at the bottom.
How it keeps working
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- Corrections are saved
- When you correct a draft, the fix is saved for next time.
- Procedures have names
- A procedure with a name and a clear trigger phrase is more reliable than hoping the AI guesses the right one from a casual request.
- Scheduled jobs are logged
- A scheduled job can time out, lose access to a tool, or come back with nothing useful. Each one logs that it ran. If it fails, a named person is told and fixes it. In your setup, that is someone you name.
- Versions are kept
- Microsoft, Claude, ChatGPT and their connections change often. We keep a version of each procedure, and now and then one needs retesting and repair. After handover, your team maintains the setup.
Limits
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- Connections differ by tool
- What the AI can read, write, edit and share differs by tool and platform. We design each procedure around what the connection can actually do.
- What we can’t promise
- We coach you to use it every day. Whether your people keep using it is yours to lead. We also can’t promise that your Gmail, Drive or CRM connections never drop.
- Not every task belongs with AI
- See when not to use AI.
Who this does not suit
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This is the wrong fit if you want AI that runs with nobody checking it, if you do not work at a computer daily, or if you need AI built into custom company software, such as an ERP. That is a software build, which we do not do. If that is you, we will say so on the first call.
For technical readers: how it is built
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Identity, authority, sources, safety, and what must always hold.
Current truth, durable task resumes, decisions, relationships, and work history.
Briefs, plans, specialist routing, safe work graphs, and repeatable workflows.
Connected tools, monitors, briefs, dashboards, and recurring operating cadences.
Direct proof, quality gates, staged outputs, and human control of consequential action.
Run receipts, feedback, governance decisions, and evaluations help decide what deserves to become a rule, workflow, connection, or schedule.
01What you receiveYou get a workspace that gets better the more you use it
The deliverable is an operating environment that gets more useful with use: context compounds, recurring work becomes a named workflow, and verified improvements propagate forward into new builds. The same operating pattern runs in our ChatGPT workspace and in Claude + Cowork client builds. The exact files, connectors, and interface follow the platform and the work.
Each build starts from the current Sidekick foundation and is populated with your context, boundaries, and highest-value workflows. The core is file-first, inspectable, and portable. Your business context stays in a workspace you can read, own, and move; live connectors are added where they make the work more useful.
Shown here: a Claude build. A ChatGPT or Copilot build holds the same parts in that tool’s own format; chapter 05 shows how.
├── CLAUDE.md the instruction layer; loads at every session start
├── Start_Here.md one-page entry point, names your first-win task
├── Your_Workflows.md your 2-3 highest-priority workflows, copy-paste prompts
├── INDEX.md master map of every file in the workspace
├── Starter_Prompts.txt the full skill routing table: trigger phrases
├── Skills/ 8 day-one skills + Skills/Operator/ (30-skill library)
├── Guides/ branded PDF guide set, dashboard template, Your First Month
├── Reference/ Business + Comms profiles, Current_State, Action_Items, Decisions
├── People/ one context file per key relationship
├── Meetings/ structured call notes, one file per meeting
├── Work/ durable task resumes, evidence, reviews, and exact next actions
└── SOPs/ · Active/ · Deliverables/ your processes, work in progress, finished output
A few root files carry the day-one load: Start_Here.md (how to start a session and your named first win, no placeholders), Your_Workflows.md (your priority workflows with copy-paste prompts), and Starter_Prompts.txt (the routing table that makes triggering reliable). A reader who opens the folder cold finds an entry point, a map, and no internal build artifacts.
02Memory that compoundsThe index is what makes memory reliable
Most people run their AI memory like a junk drawer: everything goes in, nothing comes out, and eventually you are afraid to open it. The fix is a handful of boring disciplines, none of which need a better model. In a Claude Code implementation, CLAUDE.md is the project instruction layer loaded into sessions, so it can carry the identity, routing, memory, and safety rules that must always hold. Other environments use an equivalent instruction layer. [R4]
Give the workspace an index. A simple map of every file and what it holds lets the model look up the one relevant, current thing and read just that. With no index, it rereads the entire filing cabinet to answer one question, fills its working memory (the context window) with noise, and forgets the answer. People read that as the model getting forgetful. What is really happening is it has more memory than it can sort, so it holds all of it at once and weights none of it. The index is also where relevance and recency get decided. For most people hitting the “it cannot remember anything” wall, this is the highest-impact fix almost nobody has in place.
Rewrite the state, do not append to it. The current-state file is rewritten at the end of each session so it always reflects what is true now, instead of stacking session recaps until it contradicts itself. This single discipline kills most of the instruction-pileup decay on its own.
Route memory by type. What is true now (priorities, business, people) lives in one place. What happened when (decisions, meeting notes) lives in another. How things get done (standing rules, workflows) lives in a third. Every “remember this” is sorted to the right type before it is written, so the assistant can actually find it later.
Keep long work resumable. A substantial job gets a compact control surface with its objective, completed milestones, evidence, failed paths, approval boundaries, and exact next action. If a conversation is interrupted, the system resumes from the record instead of reconstructing the job from chat history.
Every drafting and analysis skill reads this layer before producing anything, which is why output quality scales with workspace age here and degrades with it elsewhere. A weekly scheduled lint pass catches stale content, contradictions, and dead references before they mislead a session.
03Skills + orchestrationSkills do the work. Orchestration makes them one system.
A skill is a saved specification that wraps a recurring piece of judgment: what to read, what to produce, what never to do. A core set is active from day one, and a deeper library opens up as your usage matures. Every skill carries explicit trigger phrases, because manual triggering is the reliable path on this platform (more on that under honest boundaries).
For substantial work, orchestration sits above the individual skills. It locks the outcome, chooses the specialists, preserves state, and checks each handoff before the next phase begins. Work with real branches can use a small work graph so independent parts run safely and rejoin at one verified result. Simple work stays simple.
Research must be sound enough to plan from. The plan must be sound enough to build from. Novel work proves the smallest complete path before broad production. When a premise breaks, the job returns to the stage that owns it instead of spending a final polish loop on the wrong thing.
| Day-one skill | What it does |
|---|---|
| session | Opens and closes the session: reads context, then updates current state, logs decisions, and integrates corrections. The ritual that makes everything else persistent. |
| daily-brief | A sub-3-minute morning orientation from priorities, action items, decisions, meetings, and live calendar, email, and CRM where connected. |
| post-call | Raw notes or a transcript in; structured meeting notes, signals, a follow-up draft, and a next action out, in one pass. |
| quick-capture | “Remember this” routed to the right file and confirmed in one line. No questions, no analysis. |
| action-items | The live task ledger: add, review, filter by person, prioritize, hygiene sweep. The owner column drives the dashboard split. |
| meeting-prep | A one-page brief for an upcoming meeting: agenda, objectives, relationship context, recent signals. |
| executive-comms | Drafts a message to a named recipient in your calibrated voice and their register. Never sends without approval. |
| dashboard-render | Renders the live daily dashboard from your action items, decisions, and current state. |
| Operator library · introduced as usage matures | |
| Documents | content, docx / pptx / xlsx, outreach, prompt-sharpener: long-form writing, branded documents, and drafts in your voice. |
| Planning | plan / build, decision-brief, strategic-analysis, board-prep: multi-step work spec-locked, scored, and steelman-first. |
| Orchestration | one-shot, brief locking, work graphs, durable resumes, verification, and approval-ready handoffs for substantial jobs. |
| Voice | my-voice / voice-extractor, stakeholder-comms, people-intelligence: voice pulled from real samples, multi-audience handling. |
| inbox-organizer, email-drafter: triage plus reply drafting staged in Gmail. Never sends. | |
| Meetings | meeting-intelligence, week-ahead / weekly-review: transcript processing and the weekly cadence. |
| System health | feedback-loop, sop-capture, tune-this, quality-loop, workspace-eval, context-lint, update-diff, monthly-review, schedule. |
The baseline: we turn your two or three highest-impact workflows into custom skills, with trigger phrases rich enough to catch the natural ways you would ask. From there it grows with you. Once those first workflows are running, the included coaching helps you identify the next useful tasks and decide which ones need their own custom skills. Client identities, workflow records, and implementation details remain private.
04Built safeA quality floor every build must pass
You will paste emails, transcripts, and documents from strangers into the workspace. The safety layer assumes that. External content is treated as data: it cannot invoke a skill, change a rule, or authorize an action, and instructions found inside content are surfaced for you to see. Every outbound skill drafts only; sending is always a human click, which caps the blast radius of any manipulation at a staged draft.
No workspace ships on a feeling. Every build passes eight mechanical floor gates, each a literal pass or fail with no evaluator discretion: cross-client contamination, stale pricing, placeholders shipped as real, wrong identity, leaked internal content, dead references, core-skill integrity, and structural completeness. A single failure is a red verdict that blocks delivery. Then ten graded dimensions score the build against a written bar, ending with an experience score taken after a four-scenario simulation of your first week.
Substantial jobs use the same discipline while they run: challenge the handoff between research, plan, and build; test the first full path from start to finish; verify the exact destination; and keep inaccessible human, legal, safety, or live-system evidence as an open gate instead of averaging it away.
05Portable by designOne operating kernel, adapted to each environment
The durable architecture is the contract between identity and authority, context and state, workflow specifications, tools, orchestration, evaluations, approvals, observability, and controlled improvement. Each platform gets an adapter for how those responsibilities are actually implemented.
Approved instructions, files, repeatable steps, connections, and scheduled work where supported.
Used for current Solo deliveryApproved rules, files, repeatable steps, connected tools, approvals, and recurring work.
Used in Sidekick operationsApproved instructions, knowledge, tools, review steps, testing, and business controls.
Checked for each organizationThe same operating responsibilities built into a client-approved technical environment.
Only when the work requires itThe same context, workflow, review, evidence, and ownership responsibilities adapted to the chosen tool.
Checked before useInstruction loading, memory, tool permissions, scheduling, tracing, deployment, and governance differ by platform. The adapter is tested against the real environment before a workflow depends on it. OpenAI documents agent tracing and handoffs; Microsoft documents tools, flows, human review, testing, and governance; Claude and Hermes expose project memory or reusable skills in their own ways. [R1-R6]
06References + provenanceClaims should be inspectable
External references below document the platform primitives used in the portability map. Sidekick operating claims are labelled with a date and come from our own measured system. Illustrations on this page use fictional records; raw client records, private operating logs, access history, credentials, and private repository paths are not published.
- R1OpenAI Agents SDK: Tracing
Traces, spans, tool calls, handoffs, guardrails, custom events, and sensitive-data controls.
- R2Microsoft Copilot Studio overview
Instructions, context, knowledge, tools, triggers, orchestration, flows, and human review.
- R3Microsoft Copilot Agent Kit
Testing, rubrics, governance, compliance, and repeatable agent quality practices.
- R4Claude Code: project memory
Project instruction and memory loading across workspace scopes.
- R5Model Context Protocol
An open standard for connecting AI applications to external systems, tools, and context.
- R6Hermes Agent: skills system
Reusable skills, external skill directories, and portable skill structure in an open-source agent runtime.
Official documentation proves that a platform exposes a capability. It does not prove that a Sidekick implementation uses it successfully. That requires a dated build, direct tests, receipts, and the real path a user takes to pass in the named environment. The dated Inside Sidekick operating map shows how we apply this distinction in our own business.
Build a system around the work you repeat.
On a free 30-minute call, Chase walks through which jobs could run this way and what your IT provider would need to approve.