// Good to knowQuestions principals ask first.
Plain answers. Not legal advice.
Our dealer or MGA decides which tools we can use. Can we still do this?
Yes. We start with what they already allow. If they want it in writing, you get a setup record to share with them before anything connects. Not legal advice.
Can we put client information into AI?
Often yes, on a business account with the right settings and inside your policies. Where you reasonably can, leave identifying details out. We set written rules for what never goes into a prompt or a draft, and a person reviews anything that reaches a client.
Will this pass our compliance review?
We can’t approve anything, and we won’t claim to. We can document the setup, the data rules and the review steps so your compliance lead, dealer or MGA can review them against their own rules. You can see a sample setup record before the call. Not legal advice.
Are AI drafts part of our records?
That depends on your regulator and your policies, so your compliance team decides. We set up the process so the final, reviewed version is saved where your records already live. Not legal advice.
Do we need to clean up our data or replace our CRM first?
No. We start with how the work happens today and the tools you already have. Cleaner records and written procedures come out of the work.
Is our data used to train AI models?
On business plans, the major providers say they don’t train on your data by default. We check the current terms of your plan with you before anything connects.
Will AI make our service feel less personal?
The aim is the opposite. Less time on data entry, chasing and re-reading email threads means more time with clients. Your people keep the relationships and the judgment.
What if the AI gets something wrong?
Sometimes it will. That’s why a person reviews anything that reaches a client, and why the rules are written down. When something slips through, we add a rule so it doesn’t happen again.
Will this work with our CRM, dealer platform or agency system?
We don’t specialize in any one financial-services system. We work with what your AI tools can connect to, such as email, calendar, documents and many CRMs, and we tell you early if a system can’t connect.
Do you carry insurance?
Yes. Sidekick carries professional liability (errors and omissions) and cyber liability insurance. We can share a certificate of insurance on request.
What do you keep from our calls?
Notes from our calls go into Sidekick’s client records. Recording is optional and only with your permission. If you prefer, we take handwritten notes only, and those go into the same records.